Terms & Conditions
Article 1 – Scope
The following terms and conditions control the offering and selling of products at FashionSunBrands.com, under the partnership of certified partners with FashionSunBrands.
Items purchased on this website are qualified directly by FashionSunBrands.
Customers must ensure that they read the information concerning rules of the Legislative Decree 196/2003 ‘’ THE PROTECTION OF PERSONAL INFORMATION CODE”, and in turn agree to the processing of personal data before proceeding with any purchases.
Article 2 – General conditions of sale acceptance
Customers should review general conditions of sale and privacy policies on the given website before making any purchases. If a customer proceeds with a purchase, it is assumed that they have indeed given full acknowledgment and agreement to such policies, and without such acceptance, purchases should not be made.
Products offered on FashionSunBrands’s website are done so exclusively by FashionSunBrands to persons of or over the age of 18, and who are legally competent to enter into such a binding contract. It is FashionSunBrands’s purgative to not process any orders from individuals who fail to meet such criteria.
Article 3 – How to purchase
Any purchase of products completed by customers is done so in coordination with what is displayed and described on the website, including the indicated price and additional taxes and fees, which may vary depending on location. Additional costs include the cost of shipping, all of which will be shown at the moment of purchase.
The number of units available will determine the availability of items, and FashionSunBrands cannot guarantee the delivery of products ordered. FashionSunBrands will provide customers with the option of reserving products where possible and will communicate fully concerning delivery time (may sometimes take longer than usual) with the customer either by email or telephone.
Before completing any purchase, the customer will always be made aware of the specific unit cost of each product selected, as well as the total number ordered (if more than one) and any delivery charge.
Having completed their purchase, customers will receive an email confirmation of their order, with FashionSunBrands stating that is has been received, as well as proving a unique order number. After this, customers will receive a second email, this time confirming the acceptance of any such order, including the delivery of products to the stated address and estimated delivery date. This information provides clients with the opportunity to check relevant information, and if the necessary report and/or request further information at support@FashionSunBrands.com or info@fashionSunBrands.com
Customers will be able to check the status of the order in the customer area or asking information at support@FashionSunBrands.com or info@shionSunBrands.com
Orders will have one of the following statuses:
CONFIRMED: Order has been made by the Customer and their payment has been verified. Orders will be automatically canceled by the international banking system should no authorization be received.
WAITING FOR CONFIRMATION: FashionSunBrands has verified the order, thus confirming the availability of the product/s.
SENT: Purchased goods have been delivered to the relevant courier for transportation.
Article 4 – Methods of Payment
Payment by installments is strictly prohibited.
Any payment must be made with the submission of the purchase order. The validity of such a payment method will be stringently checked by the provider during the order process, with an email being sent to the customer indicating the results. Credit is received by FashionSunBrands at the moment of the shipment of products.
Product prices are subject to change, however, confirmed orders will not be affected by any such alterations.
FashionSunBrands reserves the right to automatically cancel any order in the absence of relevant information needed to complete a transaction.
Should the customer cancel an order reserved with payment by bank transfer, FashionSunBrands will reimburse through the same chosen method of payment made by the Customer, with requests for other methodology not being permitted under any circumstances.
Customer data is processed in a manner that prevents third parties from coming into contact with them. To increase security further, customers should strive to use an internet provider such as Internet Explorer, Google Chrome, Mozilla or Safari.
Article 5 – Delivery
All FashionSunBrands vendors can deliver worldwide, however, delivery times may increase depending on the delivery destination. The average delivery time within Europe is 5 business days. For shipping destinations outside Europe, such as North America and Asia, the delivery time is 10 business days.
All shipments are free with an MOQ of 5000EURO/5650USD. For larger orders that might include an additional discount, a member of our customer services team will contact the client to discuss shipment details and delivery time.
Verification is required if the number of packages delivered corresponds to that shown on the transport document, if the packaging is intact, and/or if the product matches the order. If this is the case, customers must sign the delivery correspondents with ”the right to check the integrity of the products”. If this fails to be completed, customers may not dispute the non-matching appearance or quantity of the product ordered after delivery.
Products are delivered from FashionSunBrands partners within 3-4 working days since the order has been dispatched and payment has been confirmed, and are always subject to checking the regularity of the payment before carrying it out. In the case of orders with payments in advance other than bank transfer and where FashionSunBrands has report of anomalies, such as the mismatch of the name of the person registered and the holder of the order, the goods are delivered within 7 working days from when it has been checked for regularity of the payment, or at least from the end of the tests that will be necessary to verify the regularity of payment. In the unlikely event that a product has not been delivered after 10 working days following the order confirmation, customers should send a direct email to support@FashionSunBrands.com with the subject line “non-delivery”, while also stating the order number as well as any other additional information. Having received the email, FashionSunBrands will contact the customer within 2 working days in order to resolve the problem, or in some cases offer an explanation for the non-fulfillment of orders.
Custom operations are handled by FashionSunBrands together with the FedEx customs agency for shipments outside the EU (or with an agency of trusted quality). Any documentation needed will be provided by FashionSunBrands to have the package cleared if necessary. With our 10+ years of experience with international deliveries and thousands of international buyers, we can guarantee fast and smooth delivery.
When using bank invoice, the amount of the purchase will have to be paid within 48 hours or your order will be canceled. Once the bank transfer has been confirmed, you will receive a notification and your order will be shipped out within 48 hours.
Article 6 – Refunds and Returns
Returning products because of differences from what was ordered or any product defects will be authorized by FashionSunBrands within two days of delivery.
In order to return such items, customers must contact B2B FashionSunBrands by email to support@FashionSunBrands.com
Such emails should include the date of purchase, along with the choice of reimbursement method. The client must also provide photographic evidence for any defected products.
The cost of return shipment will be borne by the customer and should always be shipped back with an active tracking number. The receiver is always responsible to claim/accept the package and any additional fees for orders being returned for not being claimed or picked up is covered by the customer.
The product, along with its original packaging, as well as any other items received must be sent to FashionSunBrands in order to protect it from damage.
Requests for refunds made after two days of delivery will not be accepted.
Any agreed refunds will be made by bank transfer within 10 working days of receipt of goods.
FashionSunBrands will be the “owner” of customer’s data and all the information concerning the use of their personal data is summarised in the privacy document, in accordance with the Protection of Personal Information legislation. Customers must, therefore, accept such a policy before proceeding with any purchases, with a particular focus on the following areas:
Purposes of data processing. Commercial, promotional and/or sales purposes to identify potential customers for each specific product or service (eg, statistics, customer satisfaction feedback, preliminary gathering of information aimed at reaching an agreement or provision of a service, etc.); Customer satisfaction research (eg research on the quality of services); Fulfillment of obligations under the law, regulations or legislation.
Data communication. The personal data collected by B2B FashionSunBrands will be communicated and/or processed by people we trust, who, in pursuit of the above objectives, carry out operational, technical and organizational tasks. The personal data provided by Customers are used only to perform the job or related services; the data are not disclosed to third parties unless such disclosure is required by law or is directly necessary for the fulfillment of requirements.
All the details of the bank transfers processed by email/ telephone/ fax are processed and immediately canceled after the transaction.
Rights of interested parties. – It is fully established that the customer has the option to exercise specific rights. The Customer may obtain: confirmation or otherwise of the existence of data concerning them, even if not yet recorded;
Information about the origin of personal data, the purpose and methods of processing it, and the basis of processing in cases where this is done using electronic instruments;
Indication of the identity of the Owner and the Person Responsible, and the persons or categories of persons to whom the personal data may be communicated or who have access to them;
The cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as updating, rectification or, where interested, integration of data unless it is impossible or involves the use of disproportionate means. The Customer may also object, for legitimate reasons, to the processing of personal data about them, even if it relates to the purpose of the data collection. The Customer can also object to the processing of personal data for sending advertising material or otherwise, aimed at carrying out market research and business communications.
Article 8 – Applicable Law and Competent Jurisdiction
Czech Rep law has regulated information within this sales contract.
District courts of Czech Rep will handle any disputes concerning the validity, interpretation or execution of this contract.
Article 9 – Modifications
FashionSunBrands have the right to edit this document without notice at any time, and as a result, will be effective from the date of its publication at www.FashionSunBrands.com
Article 10 – Complaints
Customers wishing to make a complaint must address their issues at Fashion Broker sro (company owning B2B FashionSunBrands) headquarters in Mánesova 1643/92, 120 00 Praha, CZ06774326.
Article 11 – Additional Information
All communication and contracts will be done so in Italian or English.
FASHION BROKER SRO
120 00 Praha,
Company ID: 06774326
+420 722 259 559